Transfert VIP Courchevel Terms and Conditions — Privacy & Legal Notice

Website publisher

TRANSFERT VIP — trade name: Transfert VIP France & Europe
Legal form: French simplified joint-stock company with a sole shareholder (SASU), share capital €50,000.00
SIRET: 799 771 456 00024
NAF code: 4932Z
VAT number: FR 777 9977 1456
Trade and Companies Register: 799 771 456 R.C.S. Avignon
Registered activity: operation of passenger cars with drivers
Publication director: Karim Barika
Registered office: 16 rue Robert Schumann, 84000 Avignon, France
Alps Dispatch Center: 225 Chemin des Libellules, 73600 Moutiers, France
Phone: +33 (0) 6 61 59 13 23
Email: contact@transfertvip.fr
Web host: o2switch, Chem. des Pardiaux, 63000 Clermont-Ferrand, France

License to operate — Regulated activity

Carrying passengers for payment is a regulated activity in France. TRANSFERT VIP is duly authorized:

Professional chauffeur card (carte professionnelle VTC): 13/84/23 — Prefecture
Chauffeur-driven vehicle register (Registre VTC): EVTC084161246
Professional liability insurance: MMA PRO-PME no. 129831621
INPI registered trademark: 13 4 040 534

Registered trademark / Copyright

TRANSFERT VIP is a trademark registered with the INPI (French National Institute of Industrial Property), no. 13 4 040 534. Any reproduction of the name or logo without authorization may give rise to criminal prosecution. All content on this website (texts, images, logos, videos) is the exclusive property of TRANSFERT VIP. Any reproduction, distribution or modification without authorization is prohibited.

Rates

Under the Transfert VIP Courchevel terms and conditions, all prices include VAT. The service includes the driver, fuel and insurance for the passengers carried, with bodily injury covered without any limit. Tolls and parking fees are included.

VAT rate applied: 10% for transfers — 20% for vehicles at your disposal.

Luggage and ski equipment

The Transfert VIP Courchevel terms and conditions allow each passenger 1 checked suitcase. Ski or snowboard equipment (ski or board bag and boot bag) travels in a ski box, subject to availability and within the capacity of the vehicle booked.

Please let us know when booking about any bulky or non-standard item (sports gear, musical instrument, stroller, professional equipment) so that we can assign the right vehicle. Luggage remains in the passenger's care during the trip; it is covered by our insurance up to €1,000 per claim, with a €100 deductible.

Payment

• Payment methods accepted under the Transfert VIP Courchevel terms and conditions: bank cards (Visa, American Express, Mastercard) and bank transfer.
• Any first order is payable in full at the time of booking. This payment confirms the order.
• Wedding services: payable in full when the contract is signed.
• Account clients: the service is invoiced and payable after it has been performed.
• Any complaint must be sent within 8 days after the service. This period is intended to allow prompt handling and does not deprive consumer clients of their statutory rights.

Late payment and penalties

Business clients: 30 days after the payment due date, a late-payment penalty of 10% of the amount due is charged per month of delay, plus the €40 flat-rate recovery fee provided for by French law. Debt collection is entrusted to the law firm DORMANE.

Consumer clients: any amounts still owed bear interest at the legal rate in force from the date of formal notice.

Vehicle at your disposal / Transfer

• The service begins at the pickup address ordered and ends at the destination address.
• Vehicle at your disposal: unlimited mileage.
• Transfer: each additional kilometer is charged €3.50 / km.
• You are granted the right to use images of the vehicle for personal purposes.
• Eating and smoking on board are prohibited; your driver will stop whenever you ask.
• The vehicle comes with its driver, fuel, insurance and a First Class service on board.

Bookings and cancellation

Any booking implies full acceptance of the Transfert VIP Courchevel terms and conditions. For any first order, full payment at the time of booking confirms the order; there is no deposit and no balance.

Cancellation: more than 7 days before the service = full refund. Within the 7 days preceding the service = amounts retained (flat-rate compensation). Force majeure = suspension or cancellation without compensation on either side.

Right of withdrawal

Our services are passenger transportation services performed on a date or during a period agreed with the client. As such, they are not subject to the 14-day withdrawal period that applies to distance selling. The cancellation terms set out above in these Transfert VIP Courchevel terms and conditions apply.

Liability

Our professional liability is insured with MMA (PRO-PME contract no. 129831621). Bodily injury resulting from the use or movement of the vehicle is covered without any limit; other coverage applies within the limits and ceilings of the contract. Clients are responsible for their own actions, both legally and criminally. We are responsible for their safety during transportation.

Data controller

The controller of your personal data is TRANSFERT VIP, a SASU whose details appear at the top of this page. Any request regarding your data may be sent to contact@transfertvip.fr or made by phone at +33 (0) 6 61 59 13 23.

Collection of personal data

When you book, we collect: last name, first name, email address, phone number, pickup and destination addresses, dates and times, and payment information. This data is collected solely to process your booking and perform the service.

Legal basis for processing

We process your data on the basis of the performance of the transportation contract (GDPR Article 6.1.b) and compliance with our legal and accounting obligations. Under the Transfert VIP Courchevel terms and conditions, your consent is requested, on an optional basis, for marketing communications and non-essential cookies; you may withdraw it at any time.

How we use your data

Your data is used to: carry out your booking, confirm your order, ensure your comfort and safety, issue an invoice, contact you in case of changes, send you offers if you have agreed to receive them, and comply with our legal obligations.

Recipients and processors

Your data may be shared with: Way-Plan (booking management software — processor), our payment providers (secure banking system), our web host, and the authorities when required by law. We do not sell, trade or disclose your data to third parties for commercial purposes.

The data you entrust to us for your booking is hosted and processed within the European Union. Only the social media services described below, and only if you consent, may transfer data outside the European Union under their own policies.

Retention period

Data needed to carry out your booking is kept for the duration of the service and its follow-up. Invoices and accounting records are kept for 10 years, in accordance with the French Commercial Code. Data used for marketing purposes is kept for 3 years from our last contact. Your cookie choice is kept for 6 months. After that, data is deleted or securely archived.

Cookie management

Essential cookies: we use technical cookies needed for the website to work (security, sessions, remembering your cookie choice). They do not require your consent.

Social media cookies: our website offers links and content leading to our Facebook, LinkedIn, YouTube, WhatsApp and TikTok pages. When you accept them, these services may place cookies on your device and collect browsing data on their own behalf, including outside the European Union. These cookies are only placed with your consent, and refusing them has no effect on your browsing or your booking.

Audience measurement and advertising: we use no statistics, profiling or targeted advertising tools.

Managing your choice: you can accept, refuse or change your choice at any time from the website's consent panel, as well as in your browser settings.

Security of your data

We apply technical measures to protect your data: HTTPS encryption, access restricted by authentication, regular security updates and daily backups.

Your rights

You have the right to access, rectify and erase your data, to restrict its processing and to data portability, as well as the right to object to marketing and to withdraw your consent at any time.

To exercise these rights, email us at contact@transfertvip.fr with the subject line "GDPR", stating your last name, first name and contact details so that we can find your file. We reply within 1 month. Proof of identity will only be requested if there is serious doubt about your identity.

Complaint to the CNIL

If, after contacting us, you believe your rights have not been respected, you may file a complaint with the CNIL (French Data Protection Authority), 3 place de Fontenoy — TSA 80715, 75334 Paris Cedex 07, France.

Limitation of liability

The information on this website is provided for information purposes only. Although we strive to ensure its accuracy, we do not guarantee that it is free of errors or omissions. TRANSFERT VIP cannot be held liable for damage resulting from the use of this website or from being unable to access it. This limitation does not apply to our obligations under the Transfert VIP Courchevel terms and conditions when performing our transportation services.

Changes to these terms

TRANSFERT VIP reserves the right to change the Transfert VIP Courchevel terms and conditions, the privacy policy and the legal notice at any time. The terms applicable to your order are those in force on the date of booking.

Use of the website

Access to this website is reserved for personal, non-commercial use. It is prohibited to reproduce, copy or download content without authorization, to modify content, to use the website for unlawful purposes, to access it using robots or content scrapers, or to disrupt its operation.

Links

This website does not link to third-party websites, except for our official social media pages. The other outbound links point to the other websites of the TRANSFERT VIP group, published by the same company.

Disputes and governing law

The Transfert VIP Courchevel terms and conditions are governed by French law. If a difficulty arises, please contact us first at contact@transfertvip.fr: the vast majority of situations are resolved this way.

Business clients: any dispute falls under the exclusive jurisdiction of the courts of Avignon, France.

Consumer clients: you retain the option of bringing the matter before the court of your choice among those designated by law. You may also use a consumer mediator free of charge before taking any legal action.